FAQs
WHAT ARE THE DELIVERY CHARGES AND PAYMENT METHODS FOR ORDERS FROM THE ONLINE SHOP?
• Free shipping all over Pakistan on or above PKR 2,000
• All orders are shipped on COD, Bank Transfer, Jazz Cash, Easy Paisa, Visa and Mastercard payment methods.
• If a customer is out of reach during product delivery, Courier representative will follow the customer’s instructions for shipment delivery on receipt of payment.
HOW LONG WILL TAKE DELIVERY
• It may take 01 week to deliver the stocks based on the location within Pakistan
IS MY DATA PROTECTED
Please read the privacy policy
POST ORDER STEPS
When we receive a new order in the system,
Step-I: Default confirmation email will be sent to the customer
Step II: Our representative will call for the order confirmation (within working hours), once confirm, information will be shared with the supply chain team for dispatch. After receipt of payment or in case of COD, shipment will be dispatched to the customer.
Order Completion status: When the customer receive the order its status gets changed to “Order complete”
Order Cancelled: In case of order cancellation by the customer, the order status gets updated accordingly.
DO I RECEIVE AN INVOICE FOR MY ORDER
Yes, you will receive soft copy of the invoice via email
PRODUCTS ARE EXPENSIVE
Thank you for appreciating the quality of our products! We understand your concern about product pricing and are committed to providing value. We continually strive to balance quality with affordability. Your feedback is invaluable, and we're always working to offer the best possible options for our customers
ANY DISCOUNT/OFFERS
Kindly do let “ausman” product a try once, you will find a rewarding experience in terms of fabric and stitching quality. You will definitely feel proud of a Pakistani brand with highest quality.
OPEN PARCEL BEFORE PAYMENT
We appreciate your interest in inspecting parcels upon delivery, we regret to inform you that we cannot permit opening due to potential misuse. Rest assured, our products are meticulously inspected and packaged for quality. If any concerns arise, please contact our customer service for assistance. Additionally, we have a flexible return and exchange policy to ensure your satisfaction if the product doesn't meet your expectations for any reason.